Las Terrazas Resort at golden hour
Room Directory

Welcome, dear guest

A short letter from our team, followed by everything you'll need during your stay.

Welcome to Las Terrazas Resort & Residences,

Where natural paradise meets five-star luxury. We are delighted to have you as our guest and honored to serve as your home away from home during your stay on Ambergris Caye.

In the pages that follow, you will find helpful information about guest services and hotel safety, along with an overview of the many tours and excursions available on the island and mainland. We encourage you to browse this guide and familiarize yourself with the resort's amenities, as well as the many experiences awaiting you in Belize.

The Front Desk is staffed daily from 6am to 9pm by trained hospitality professionals with extensive knowledge of the local area and daily events. It is located under the Reception Palapa, or you can simply dial 0 for assistance. In an emergency, please contact the Front Desk or the Manager on Duty immediately. Emergency service contact details are available below.

We encourage you to explore the beauty of Belize — take a snorkeling day trip to the famous barrier reef, visit ancient Mayan ruins, zip-line through the jungle, cave tube through the rivers, stroll through San Pedro, or simply relax on the beach. Whatever you choose, the friendly Las Terrazas team is here to assist you.

Las Terrazas is committed to the highest standards of excellence to ensure your stay is nothing short of extraordinary. Our goal is to help you relax, unwind, and fully enjoy your time in Belize.

Warm regards, Management & Staff of Las Terrazas Resort & Residences

Emergency & Essential Contacts

From your in-room phone, dial 9 first to reach an outside line, then the number below.

Doctors & Clinics

  • Ambergris Hope Clinic (7am–8/9pm)226-2660
  • Dr. Daniel Gonzales (after hours)629-3618
  • San Carlos Medical (8am–8pm)226-2918
  • Dr. Giovani Solerzano (after hours)627-3462

Emergency Services

Pharmacy & Transport

After-hours emergency. If an emergency occurs after the Front Desk closes, call Security at 9 604-2370. For medical emergencies requiring immediate attention, reach the General Manager at 9-611-3625 or the Front of House Manager at 9-610-2200. A flashlight is in your unit's master bedroom for power outages.

Front Desk Dial 0 In-Room Services A–Z Browse Directory
Eat · Drink · Live

O Restaurant & Bars

A local island favorite for its fusion of international, Caribbean, and Central American cuisine. Ask about our nightly dinner specials.

Hours of Service

  • Breakfast7am – 11am
  • Lunch11am – 3pm
  • Dinner6pm – 9pm
  • O Bar11am – 9pm
  • Jugo Bar (pool & beach)10am – 5pm
  • Room Service (ext. 501)7am – 8pm

Hours of operation are subject to change.

Meal Plans

Modified American Plan — Breakfast and dinner with coffee, tea and juice.

Full American Plan — Breakfast, lunch and dinner with coffee, tea and juice.

All-Inclusive Plan — All meals plus domestic beer, wine, liquor, soft drinks, coffee, tea and juice.

Meal plans are sold for the entire stay or for a minimum of three consecutive nights. Contact the Front Desk at extension 0 to have a plan added to your folio.

Alcohol policy. Guests must be at least 18 years old to purchase alcohol. Alcohol consumed in public areas (pool, bars, O Restaurant, hosted events) must be purchased from Las Terrazas Resort. Violations may incur a fine of BZ$1,000 (US$500) per person.
Private events. Las Terrazas is known for corporate retreats and destination weddings. O Restaurant may occasionally close for private functions — when this occurs we'll offer room service or recommend alternative dining nearby.
Serenity Spa & Wellness

Reconnect — body, mind & spirit

Indulge in therapeutic treatments on the beach or at the Serenity Spa & Wellness Center. Massage, facials, body and hair treatments, manicures, pedicures, and signature pampering packages.

About our treatments

Massage — Releases muscle tension, stimulates circulation, encourages relaxation and a sense of well-being.

Body scrubs & mud wraps — Detoxify and exfoliate; leave skin soft, refreshed and hydrated.

Facials — Gain clarity and balance while indulging in total relaxation.

Booking & cancellation

Contact the Front Desk at extension 0 for full pricing and to schedule your appointment. Please arrive 5 minutes prior to your appointment time.

We cannot make up lost time for late arrivals and your treatment may be shortened or cancelled. Late arrivals and no-shows are charged in full. Cancellations require 24 hours' notice.

Book appointment
Swimming Pool

Pool rules & hours

For the comfort and safety of every guest.

Open 7am – 10pm daily · No lifeguard on duty

  1. All persons using the pool do so at their own risk. Owners and management are not responsible for accidents or injuries.
  2. Children must be supervised at all times.
  3. No running or diving.
  4. Please shower before entering.
  5. No food or glass permitted in or around the pool.
  6. Unnecessary noise is not permitted.
  7. Licensed area — personal alcoholic beverages are prohibited. Enjoy personal beverages in your room or on your private terrace.
  8. Management reserves the right to deny pool use to anyone at any time.
  9. Personal music devices prohibited unless used with earphones.
Resort Services

Everything from A to Z

Tap any topic below to expand. For anything not listed here, dial 0 from your in-room phone.

Our Front Desk staff will be happy to assist you with reservations, changes, and confirmations. They can also reconfirm your departure time from Las Terrazas for your flight out of San Pedro. Please dial 0 for assistance.
Please contact the Front Desk to arrange babysitting services. The fee may be charged to your room account. Cribs are available complimentary upon request. Dial 0 for arrangements.
Beach towels are available at the Front Desk. Please return used towels there to exchange them for fresh ones. Any towels taken on an excursion must be returned to the resort.
For your security and privacy, and that of other guests, vendors and solicitors are not permitted on resort property.
Our team will make every effort to ensure your stay is comfortable and safe. Guests who choose to depart before their scheduled departure date are not entitled to a refund. Unused portions of accommodations, meals, and other prepaid services are nonrefundable.
Check-in is at 3pm and check-out is at 11am. We will place a letter in your room the evening before your departure with your confirmed departure time and transfer arrangements. Please contact the Front Desk if you have any questions.
American Express, Discover, Mastercard, and Visa are accepted throughout the resort. The Belize dollar is the official currency of Belize. U.S. currency is also widely accepted; however, change is typically returned in Belize dollars.
Pro Dive Shop, a PADI 5-star dive facility, is conveniently located just steps from Las Terrazas Resort. Contact the Front Desk at extension 0 to book a variety of diving and snorkeling adventures.
For medical assistance, please contact the Front Desk between 6am and 9pm at extension 0.
Rods and reels for dock fishing are available at the Front Desk.
Floral arrangements can be ordered through the Front Desk at extension 0.
The Front Desk is staffed by trained hospitality professionals with extensive knowledge of the local area and daily events. They can assist with restaurant reservations, unit upgrades, tours and excursions, spa appointments, wake-up calls, water taxi reservations, and more. The Front Desk is open daily from 6am to 9pm. Dial extension 0 for assistance.
Golf cart rentals are available and can be arranged through the Front Desk. Dial extension 0 for assistance.
For your security and comfort, and that of other guests, only registered guests are permitted in guest rooms.
Daily housekeeping service is available until 4pm. If you would like service at a specific time or only on certain days, please call the Front Desk at extension 0. Evening turndown service is provided unless otherwise requested.
Complimentary Wi-Fi is available in all units, at the reception area, poolside, and in O Restaurant.
Should you require laundry service, please complete the laundry list and place it in the laundry bag provided. Laundry handed to the Front Desk by 10:00am will be returned the same day.
Lobster season runs from mid-June to mid-February. When in season, lobster is available at O Restaurant. Please check with your server.
Please contact the Front Desk at extension 0 for assistance in locating misplaced items.
Immediate first aid or assistance is available through the Front Desk. In an emergency, 911 service is available. You may also dial the Front Desk at extension 0 to request a house doctor. For after-hours emergencies, the General Manager can be reached at extension 616 or by dialing 9-611-3625 from your unit phone. You may also contact the Front Office Manager at 9-610-2200.
There are a number of pharmacies in San Pedro. Please ask the Front Desk for a map and directions. Telephone numbers are included on the Emergency Contacts section above.
Service times, as well as directions to nearby churches of all denominations, are available through our Front Desk by calling extension 0.
We hope you enjoy the complimentary use of the robes during your stay. If you choose to take one home, we will gladly add a US$60 charge to your bill.
To ensure the safety of your valuables, your unit is equipped with a safe located in the Master Bedroom.
After-hours security personnel are on duty from 6pm to 6am.
Stroll the streets of San Pedro and find a wealth of interesting Central American goods.
We are a non-smoking resort. Smoking is allowed outdoors but prohibited inside your unit. If you smoke in your room, a US$250 additional cleaning fee will be charged.
Tap water is safe to drink. It is treated through a reverse osmosis system and further filtered through the refrigerated water dispenser in your unit. If you prefer, bottled water is available for purchase through the restaurant and bars.
Telephones are located in the living area and master bedroom of each unit. For direct dialing, please ask the Front Desk to unlock the lines. External calls will be charged to your room bill. For local calls, dial 9 and then the 7-digit number. For calls to the U.S., dial 9 + 001 followed by the 10-digit phone number.
Please contact the Front Desk to arrange a wake-up call.
Kayaks, Hobie Cats, and paddleboards are complimentary for our guests on a first-come basis. Paddles and life jackets are available at the Front Desk. Jet-skis are available for hourly rental through the Front Desk.
The water taxi schedule is posted at the Front Desk, with southbound trips to San Pedro every other hour. The Front Desk staff can call ahead to ensure the water taxi stops at our dock and can provide transfer pricing.
Safety & Security

A few notes for a worry-free stay

In your room & around the resort

Your unit is equipped with a complimentary safe in the master bedroom. Instructions are inside the safe. The resort is not responsible for unsecured valuables.

  • If you return late in the evening, use the main entrance and stay alert as you enter.
  • Use all provided locks. Make sure windows are securely locked.
  • Avoid displaying large amounts of cash or valuable jewelry.
  • Do not leave your key unattended or invite strangers into your room.
  • Place valuables in your safe. Report suspicious activity to the Front Desk.

On the water

Boats are essential to island life — please follow these guidelines when swimming or snorkeling.

  • Swim or snorkel between docks and in designated areas. Do not attempt to swim to the reef.
  • Consider removing jewelry. Avoid touching coral, marine plants, and dock posts.
  • Signal clearly if a vessel is heading toward you. Use a life vest or diver-down buoy for visibility.
  • Do not dive from docks — water depths and obstructions vary.
  • Watch the wind when kayaking away from shore. Always have someone watching when snorkeling at night.
  • Belongings should not be left unattended on the beach or dock.
Ethical Mission

Sustainable, responsible & rooted in Belize

We believe every enterprise has an obligation to protect the environment and to offer something of tangible benefit to the community. Las Terrazas is committed to the highest level of environmental management — guided by these principles.

Enjoyment

We support the care and conservation of our surroundings and encourage guests to enjoy Belize's beauty, culture, history and flora and fauna in an environmentally friendly manner.

Conservation & Waste

We preserve our natural surroundings to maintain native habitat. We minimize, re-use and recycle waste; use recycled items wherever possible; and dispose of waste through safe and responsible methods.

Rural Economy

We favor homegrown produce and use only local, seasonal ingredients when available. We seek to provide secure, stable, and meaningful employment for our community.

Resource Management

We deliver excellent service without compromising guest comfort, while reducing consumption of energy and natural resources through careful housekeeping and best management practices.

Education

The resort is an arena for raising awareness on environmental and social issues — increasing understanding of the interdependency between tourism and our environment.

Assessment of Operations

Management assumes responsibility for the environmental impact of our operations. We comply with applicable laws and undergo periodic internal assessments to identify areas for further improvement.

A Personal Note

Thank you for staying with us

If there's anything we can arrange — a quiet table, a sunset sail, a private picnic on the beach — please ask.

— Management & staff, Las Terrazas Resort & Residences