Cancellation Policy

At Las Terrazas, we aim to make every change to your reservation as effortless as the stay itself — with clear terms, fair notice windows, and a team ready to help when something unexpected comes up.

Overview

Cancellation terms can vary by booking type, offer, season, and the rate selected at the time of reservation. The policy that applies to your stay is the one displayed during booking and confirmed in your reservation email. We encourage you to review those terms carefully before completing your reservation.

Standard Guidance

Across most bookings, the following principles apply. Specific terms may differ depending on the offer you select, the season, and any third-party travel platform used to make the reservation.

• Changes and cancellations may be subject to notice windows and applicable fees.
• Non-refundable rates are not eligible for cancellation refunds.
• Peak season, holiday, and group bookings may carry stricter terms.
• Modifications are subject to availability and may result in a rate adjustment.

Notice Windows & Fees

While the exact notice period depends on your rate, the typical structure for flexible bookings is outlined below. Please refer to your reservation confirmation for the windows that apply to your stay.

Flexible Rates

Cancellations made outside the notice window stated in your confirmation are generally eligible for a full refund. Cancellations made within the notice window may incur a fee equivalent to one or more nights of your stay.

Advance Purchase & Promotional Rates

These rates often offer the lowest pricing in exchange for stricter cancellation terms. They are typically non-refundable and any payment made at the time of booking is non-recoverable, including in the case of a no-show.

Group & Event Bookings

Group reservations, weddings, and event-related stays follow the cancellation terms set out in your signed agreement with our events team, which override the general guidance shown here.

No-Show Policy

If you do not arrive on the scheduled check-in date and have not informed us in advance, the reservation will be treated as a no-show. Charges in line with the booked rate's terms will apply, and the remaining nights may be released.

Early Departures

Should you choose to shorten your stay after check-in, the unused nights may still be charged in line with the rate booked. Where possible, we will work with you to find a fair resolution.

Refund Processing

Eligible refunds are processed to the original method of payment. Once approved, refunds typically appear within the timeframes below, though final timing depends on your bank or card issuer:

If your booking was made through a third party (a travel agent, tour operator, or online travel platform), refunds and modifications must be requested through that provider, who will coordinate directly with us.

How to Request Changes or Cancellations

For reservation changes or cancellation requests, please contact our reservations team directly so we can verify your specific booking terms and assist with the process. When reaching out, kindly have the following ready:

• Your reservation or confirmation number
• The name on the reservation
• Your arrival and departure dates
• The reason for your change or cancellation, if you wish to share it

Unforeseen Circumstances

We understand that travel can be disrupted by circumstances beyond your control. If you are affected by a serious illness, bereavement, or significant travel disruption, please reach out to us. While our standard terms still apply, we will always do our best to find a considerate resolution.

Changes to This Policy

This cancellation policy may be updated from time to time to reflect changes in our offerings or industry practice. The terms that apply to any given reservation are those displayed and accepted at the time of booking, regardless of later updates to this page.